Troubleshooting

From Cloud9 Payment Processing Gateway Documentation
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Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com

Connection Errors

If your terminal is unable to connect to Cloud9 Server, please try the following steps:

  1. Start PDC.exe on the terminal
  2. Go to "Settings" menu and select "Connection Configuration"
  3. Click "Connect Test" button and see if the connection is successful. If it is not, please check the IP/host address. Check the firewall to allow connection to 5558.





From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software