Difference between revisions of "Payment Processor Contacts"
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= Processor Tech Support Contact Info = | = Processor Tech Support Contact Info = | ||
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| + | '''→ Note: These numbers are not for Cloud9 support, merchant account support only.''' | ||
==USA & Canada== | ==USA & Canada== | ||
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Phone: 800.228.5882 | Phone: 800.228.5882 | ||
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<span class="boldblue">'''Phone: Merchant Services'''</span> @ <span class="boldblue">800-725-1243</span> | <span class="boldblue">'''Phone: Merchant Services'''</span> @ <span class="boldblue">800-725-1243</span> | ||
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Web Site: [http://www.globalpaymentsinc.com http://www.globalpaymentsinc.com] | Web Site: [http://www.globalpaymentsinc.com http://www.globalpaymentsinc.com] | ||
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=== Heartland Payment Systems (HPS) === | === Heartland Payment Systems (HPS) === | ||
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| − | === First Data Corp-FDC-FDMS North- | + | === First Data Corp-FDC-FDMS Nashville/North - Rapid Connect |
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Web Site: http://fdms.com/ | Web Site: http://fdms.com/ | ||
| − | + | ;Production Issue:866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues) | |
| − | + | ;Urgent Outage Situation:First Data Command Center<br>24x7<br>800-555-9966, option 8.<br>This number should not be used for routine issues, see Production Issue Number above | |
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=== Fifth Third Bank === | === Fifth Third Bank === | ||
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Note: this number is not for CreditLine support, merchant account support only. | Note: this number is not for CreditLine support, merchant account support only. | ||
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=== TSYS - VITAL - VISANET === | === TSYS - VITAL - VISANET === | ||
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Web Site: [http://www.tsysacquiring.com/ www.tsysacquiring.com/] | Web Site: [http://www.tsysacquiring.com/ www.tsysacquiring.com/] | ||
| − | Phone: Call ''' PC Support''' @ 800-847-2772 | + | Phone: Call ''' PC Support''' @ 800-847-2772 |
=== 4Cs Caribbean === | === 4Cs Caribbean === | ||
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Phone: (869) 465 3700 | Phone: (869) 465 3700 | ||
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==Australia== | ==Australia== | ||
Revision as of 17:16, 16 May 2018
Cloud9 Payment Gateway Documentation. This site can also be reached at http://docs.cloud9paymentgateway.com
Processor Tech Support Contact Info
→ Note: These numbers are not for Cloud9 support, merchant account support only.
USA & Canada
American Express
Phone: Please have your dealer call American Express Web IP Helpdesk @ 800-297-5555.
Bank Of America
Not a stand-alone processor, but sets up a lot of "shell" accounts with processors. Sometimes it is useful to conference them in for debugging.
Phone: 800.228.5882
Elavon/Nova
Web Site: https://www.novainfo.com
Phone: Merchant Services @ 800-725-1243
Global
Phone: 800-692-5559
Web Site: http://www.globalpaymentsinc.com
Heartland Payment Systems (HPS)
Web Site: http://www.heartlandpaymentsystems.com/
Phone: 888-963-3600, 877-729-2968
=== First Data Corp-FDC-FDMS Nashville/North - Rapid Connect
Web Site: http://fdms.com/
- Production Issue
- 866-832-5279 Level 1 (general questions, batch verification, assistance escalating issues)
- Urgent Outage Situation
- First Data Command Center
24x7
800-555-9966, option 8.
This number should not be used for routine issues, see Production Issue Number above
Fifth Third Bank
Web Site: http://www.53.com
Phone: Call St Pete Platform Merchant Support @ 1-877-744-5300 opt 2, opt 3
or call Commercial Banking Merchant Services @ 1-800-375-1744 option 1, option 2, option 2, option 3. Ask for PC Support
Note: these numbers are not for CreditLine support, merchant account support only.
Lynk
Web Site: http://www.lynk-systems.com/
Phone: Call PC Support @ 800.200.5965. If you use Lynk SSL IP network, let them know, first.
Note: this number is not for CreditLine support, merchant account support only.
Moneris
Moneris Help Desk: 1 866 319 7450
Paymentech
Web Site: https://www.chasepaymentech.com/
Advanced Product Support (PC Support) : 1-800-934-7717. Don't forget to ask for Advanced Product Support.
If you are setup through Sterling, you have to call Sterling PC Support: 1-800-383-0561 - ask for Advanced Product Support or PC Support
Note: this number is not for CreditLine support, merchant account support only.
SAGE Payment Solutions
Web Site: http://www.sagepayments.com/
Advanced Product Support (PC Support) : (800) 261-0240
Note: this number is not for CreditLine support, merchant account support only.
TSYS - VITAL - VISANET
Web Site: www.tsysacquiring.com/
Phone: Call PC Support @ 800-847-2772
4Cs Caribbean
Web Site: http://www.4csonline.com/
Phone: (869) 465 3700
Australia
MasterCard Internet Gateway Service - MIGS Australia
Bryan Feng at [email protected], tel +61-2-9466-3747 or mobile 61 418 166 631
Australian MIGS Banks
→ If you are having trouble with the representatives of your bank not knowing about MIGS, please contact #MasterCard Internet Gateway Service - MIGS Australia and have them help you with setting up an account at the bank of your choice
→ Make sure to inform your merchant account representatives to setup your accounts as "Auth & Capture", that is terminal capture mode, not host capture.
- ANZ - eGate EFTPOS
- Michael Funnell, phone 1800 039 025; http://anz.com/aus/bus/merchant/multiPOS/ANZ_egate.asp
- Bendigo Bank - Website Payment Gateway
- http://www.bendigobank.com.au/public/business/merchant/non_face_to_face/non_face_to_face_trading.asp
- CommonwealthBank (CBA) - ComWeb
- Ben Shaw at [email protected] or +61-2-9312-7408; CBA Direct Sales @ 1800 730 554; http://business.commbank.com.au/business_display/0,1928,CH2617,00.html
- Suncorp - Suncorp payment gateway
- Aaron Alner, tel (07) 3836 1408 or mobile 0412 456 395
- Westpac
- http://www.westpac.com.au
From the makers of Cloud9 Payment Processing Gateway and Creditline Credit Card Processing Software
